特定商取引法に基づく表記
Legal Notice
◆特定商取引法に基づく表記
販売業者：合同会社 Collectera
所在地：〒710-0038 岡山県倉敷市新田2989番地6
電話番号：請求時に遅滞なく開示いたします
電話受付時間：12時ー15時 (website申込の完全予約制)
メールアドレス：[email protected]
ホームページURL：https://dev.collectera.jp
運営統括責任者：西垣祐希・宮地遼
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追加手数料等の追加料金
・配送料（購入商品のサイズ及び配送先により金額は変動。）
交換および返品（返金ポリシー）
・初期不良品のみ返品、交換受付致します。
＜お客様都合の返品・交換の場合＞
発送処理前の商品：お客様都合による、返品・交換はお受けしておりません。
発送処理後の商品：お客様都合による、返品・交換はお受けしておりません。
＜商品に不備がある場合＞
商品到着後１週間以内に初期不良が確認できた場合のみ、当社の送料負担にて返金又は、新しい商品に交換いたします。
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引渡時期
・在庫有り商品 2週間以内
・在庫無し、オーダー品 原則1ヶ月〜12ヶ月(オーダー内容により納期の変動がございます)
受け付け可能な決済手段：
・国内の銀行振込、またはクレジットカード決済
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決済期間
・クレジットカード決済の場合はただちに処理されますが、国内の銀行振込の場合は注文から 3 日以内にお振り込みいただく必要があります。
販売価格：
商品の販売価格は、個別に見積もりを行い、配送料を含め注文確定前にお知らせいたします。詳細な見積もり金額は、お問い合わせいただいた後に提示いたします。
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オーダー品に関して
・一括支払い、又は受注時50%、完成時50%の支払い。受注後のキャンセルは、完成時の50%の支払いは免除されるが、支払い済みの金額に関しては、返金不可。
◆ Legal Notice (Based on Required E-Commerce Disclosures)
Seller：Collectera LLC
Business Address：2989-6 Nitta, Kurashiki, Okayama 710-0038, Japan
Phone Number：Available upon request.
Customer Support Hours：12:00–15:00 (By appointment via website)
Email：[email protected]
Website：https://www.collectera.jp
Operations Managers：Yuki Nishigaki, Ryo Miyachi
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Additional Fees
• Shipping fees (varies depending on product size and destination)
Returns & Exchanges Policy
• Only items with confirmed initial defects are eligible for returns or exchanges.
Returns/Exchanges for Customer Convenience
• Before shipment: Not accepted
• After shipment: Not accepted
If an Item Is Defective
• If an initial defect is confirmed within 7 days after delivery, we will issue a refund or replace the item at our expense.
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Shipping & Delivery
• In-stock items: Ships within 2 weeks
• Out-of-stock or custom-made items: Estimated lead time 1–12 months (varies depending on specifications)
Accepted Payment Methods
• Domestic bank transfer (Customer from Japan)
• Credit card
Payment Deadlines
• Credit card: Processed immediately
• Bank transfer: Must be completed within 3 days of placing the order
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Product Pricing
For international shipments, product prices and shipping costs will be quoted individually. A detailed estimate will be provided after we receive your inquiry and prior to order confirmation.
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Custom-Made Items
• Payment options:
• Full payment upfront, or 50% at order confirmation + 50% upon completion
Cancellations after order placement:
• The final 50% payment upon completion will be waived, any payments already made are non-refundable
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◆ Legal Notice (EU-Compliant E-Commerce Disclosures)
Seller:Collectera LLC
Business Address:2989-6 Nitta, Kurashiki, Okayama 710-0038, Japan
Phone Number:Available upon request.
Customer Support Hours
12:00–15:00 (By appointment via website)
Email:[email protected]
Website:https://www.collectera.jp
Operations Managers:Yuki Nishigaki, Ryo Miyaji
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Additional Fees
• Shipping fees (varies depending on product size, weight, and destination).
• Import duties, customs fees, and VAT imposed by the destination country are the responsibility of the customer.
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Returns & Exchanges Policy
• Only items with confirmed initial defects are eligible for returns or exchanges.
Returns/Exchanges for Customer Convenience
• Before shipment: Not accepted.
• After shipment: Not accepted.
(For EU customers, see “Right of Withdrawal” below.)
If an Item Is Defective
• If an initial defect is confirmed within 7 days after delivery, we will issue a refund or provide a replacement at our expense.
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Right of Withdrawal (EU Customers)
• Under EU consumer law, customers have the right to withdraw from the purchase within 14 days after receiving the product.
• This right does not apply to custom-made or personalized products, as defined by the EU Consumer Rights Directive.
• For non-custom products, return shipping costs are borne by the customer unless the item is defective.
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Shipping & Delivery
• In-stock items: Ships within 2 weeks.
• Out-of-stock or custom-made items: Estimated lead time 1–12 months (lead time may vary depending on specifications).
• Delivery times vary by destination country and carrier.
• Any customs clearance delays are outside our control.
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Accepted Payment Methods
• Domestic bank transfer (for customers located in Japan)
• Credit card
Payment Deadlines
• Credit card: Processed immediately.
• Bank transfer: Must be completed within 3 days of placing the order.
⸻
Product Pricing
For international shipments, product prices and shipping costs will be quoted individually.
A detailed estimate will be provided after we receive your inquiry and prior to order confirmation.
⸻
Custom-Made Items
• Payment options:
• Full payment upfront, or
• 50% at order confirmation + 50% upon completion.
Cancellations after order placement
• The final 50% payment upon completion will be waived.
• Any payments already made are non-refundable.
• EU customers are informed that the 14-day withdrawal right does not apply to custom-made or personalized